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Privacy policy

We understand your concerns about safety and security and want to assure you that we are doing our best to protect your privacy when you see or learn about Creative Online Courses. Our security mission is to help you teach and develop yourself online in a convenient and secure way

Privacy policy

 

This Privacy Policy was last updated in 2018

 

All terms and conditions which are not defined in this document mean the meaning of these Terms of Use.

 

This privacy policy version is available in Arabic for convenience.

 

You are contracting with Epsilon –school of engineering Company located in Cairo, Egypt.

 

Epsilon respects your rights to your privacy and personal information, and we provide this Privacy Policy to help you understand how we collect, use, share, store, and disclose information we obtain from or about you when you use Services.

 

 

 

This Privacy Policy applies to your use of the Services; the term “use” means the use, access, installation, access, connection, download, visit or browse of the Services.

 

In addition, any information relating to the taking of sessions and / or viewing of the conversations, including, but not limited to, exchanges with session / conversation speakers, other students, answers, articles and other items submitted to meet the requirements of the course, Training Course”.

Epsilon allows you to enroll in online courses and take them into a variety of topics taught by lecturers, where you can, among other things, see reviews of courses taught by other students in the course or viewers of conversations.

 

This Privacy Policy also describes the options available to you regarding the use, access, and update of your personal information.

 

This is a legally binding agreement between you and Epsilon. By using the Service, you agree to the terms of this Agreement. You should review this Privacy Policy in conjunction with our Terms of Use and any other agreement or policy you provide to us governing your use of these Services

 

You must not use the Services if you do not agree to this Privacy Policy, our Terms of Use and any other agreement or policy governing your use of the Services

 

  1. Scope of this privacy policy and covered sites

 

This Privacy Policy applies worldwide and applies to our Services where we provide a link to this Privacy Policy, unless otherwise stated or unless we provide a link to a different policy. All services will have a prominent link to this privacy policy on or near the homepage of our site or through a pop-up window on any mobile and / or other devices connected to the Internet where possible.

 

This Privacy Policy applies to information we collect online through the use of the Services.

 

Services may include links to third party platforms. If you use our Services on or through a third-party platform, including any wireless devices, your privacy will only be governed by the Third Party Platform’s privacy policies and terms of service and without any obligation on Epsilon

 

We do not control and are not responsible for the terms of service, privacy policies and / or practices of any third party platform you may use to access the Services, and you must carefully review the policies and agreements of such third party software.

 

Our policy on minors

 

We recognize the privacy interests of minors and encourage parents and guardians to play an active role in the activities and concerns of minors through the Internet. We do not collect personal information from minors under the age of 18. Minors under the age of 18 must not use or attempt to use websites or services, and if you are under 18, please do not attempt to use our services or send any information about you to Creative Online Courses.

 

If we know that we have collected personal information from a minor under the age of 18, we will delete this information.

 

Parents who believe that Epsilon may have any information from or about a minor under the age of 18 may apply to

 

privacy@epsilonen.com

 

And requested removal of information.

 

 

 

  1. The quality of information we may collect

 

epsilon currently does not retain credit card numbers internally.

 

We partner with payment providers. All direct payment gateways comply with PCI-DSS standards and are managed by the PCI Security Standards Board, a common effort for brands such as Visa and MasterCard. PCI-DSS requirements help ensure secure handling of credit card information.

 

Epsilon may collect information about you differently depending on how you use the Services.

 

The following examples are provided to help you understand the information we may collect by better using your services:

 

Information received through the third-party platform account

 

When you use our services through a third party platform, such as Facebook, you allow us to access and / or collect certain information from a third party platform profile (such as Facebook or your Google Account) as permitted by your terms and conditions And your privacy settings with the Third-Party Platform. The information that allows us to access and collect it varies depending on the location or service you use, as well as the terms of the third-party platform and your privacy setting. For example, we may access and / or collect some or all of the following information from the third party platform account when you register or use the Services on or through a third party platform:

 

-your full name

 

Your profile picture or URL

 

– Your user ID, linked to publicly available information such as your name and profile photo

 

– Login email address

 

– Your physical location and your devices to access, including

 

No wireless devices

 

Your gender

 

Your birthday (generally “third party platform information”)

 

By using our services through a third-party platform, you transfer Epsilon  to collect, store and use your third-party platform information in accordance with this Privacy Policy and as permitted by the terms of your third-party platform and privacy settings with the third-party platform. You may choose not to allow the third party platform to provide us with certain information about you, but you may not be able to use certain features of our services.

 

Additionally, you may be able to specify a user name (“user name”). Please note that your username will be publicly available by others who have access to the Services and, in some cases, may be viewable by others who have not registered to use the Services.

 

We are not responsible for your username and the way it can be used by third parties.

 

When you register to use the Services, we may assign a unique identification number (“ID Number”) which may be publicly displayed to other users.

 

The information you provide us directly

 

When you register for services (including through a third party system) we will collect any information you provide directly such as:

 

Registration information: In order to use certain features of the services, such as purchasing or registering in a course, you must register for an account. In this case, we will collect and store any registration you share with us, such as: your date of birth, age, email address, password and other information, your company name, email address, phone and address information) that help us to confirm your access to your account and to understand more about your identity (“Registration Information”).

 

Profile information: For some services, you may also have the option to provide additional information about yourself (“profile information”) to create a user profile (“Profile”) that will be publicly available by others. You should exercise caution and caution when creating your profile because your profile, including your profile information, will be viewable to others. Creative Online Courses are not responsible for the information you provide on your profile or how it is used by others.

 

Public participation / shared content: Some services may allow you to interact with other ssers and / or publish, share, communicate or transmit content in general, such as post comments on a course page, send messages to, chat with other users, or post photos. We may collect and store the archives of this public publication on epsilon and all public releases are subject to this Privacy Policy and may be used or disclosed in accordance with these Privacy Policy and Terms of Use, including but not limited to protecting the safety and well-being of members of the public, minors, users and employees. And our services.

 

Epsilon hereby grants exclusive licenses and licenses to reproduce, distribute, publicly display, display, market, use, exploit or exploit in any other way the content and content presented.

 

You agree Epsilon will provide registration information and / or profile information to teachers / mentors as part of course information when enrolling in a course. Trainers may have other uses for course information. It is your responsibility to attend the course to confirm what your mentor will use from your profile and registration information. Epsilon  do not control these uses and are therefore not responsible for the uses of the lecturers.

 

  1. Payment Information

 

If you make any purchases through our website, we may collect certain information regarding your purchase (such as your name and IP address) when necessary to process your request, and you will be asked to provide certain payment and billing information directly to our payment processing partners, including Including but not limited to your name, credit card information, billing address, and postal code. We do not directly access, collect or collect your credit card information, and will only use the payment information we collect when you need to carry out your purchase and / or communicate with you regarding your transaction. All credit / debit card details and personally identifiable information will not be stored, sold, shared, leased or leased to any third party.

 

Communications, Support Requests, Potential Abuses: If you contact us for assistance, to report a problem, concerns, potential misuse, or other service or user issues, we may collect and store your contact information, communications and / or other information Including but not limited to your name, email address, website, operating system, IP address or activity, and we reserve the right to further search and obtain further information as necessary. We will use the information to respond to you, and to search your request / contact, all in accordance with the provisions of this Privacy Policy.

 

Promotions and surveys: We may ask you from time to time to complete a survey and / or give you the opportunity to participate in cross-service promotions or through a third-party platform. If you choose to participate in a promotion, we will collect and store the information you provide regarding your participation in the promotion, such as your name, email address, date of birth, phone number and any other information you provide and will use and / or disclose this information in accordance with this Privacy Policy unless otherwise stated , As in the official rules (or other guidelines) for promotion or as stated in another privacy policy that may govern the offer. In all cases, if necessary, promotions will have formal rules or guidelines that specify what information is collected or users will be directed to the latest version of this privacy policy. In some cases, the information collected will only be used to manage the promotion; in other cases, the information collected will be used for the marketing of Epsilon or for the sponsor’s purposes. Your entry into the offer may also add you to our email.

 

  1. Technical information and uses we collect through automated means

 

When you access courses, including browsing our course catalog, our servers are registered and we collect certain information by automated means. This information may include but is not limited to: (a) technical information about your computer or wireless device, such as your IP address, operating system type, device ID, browser, domain, and other system information as described in the Privacy Policy And (b) use statistics for your interaction with the Services, including the courses accessed, the pages visited, the parts of the Services used, and other information relating to your use of the Services.

 

This technical information and usage data, some of which may be associated with your ID number, is collected by server log files and tracking techniques, including:

 

(1) Cookies, which are small files sent by websites to your computer or wireless device uniquely identify your browser or mobile device or store information in your browser setting

 

(2) Web platforms, small objects that allow us to measure visitors’ actions using services. For more detailed information on how we use cookies and other technologies, please review the additional information in this Privacy Policy under the section entitled “Our use of cookies, web beacons, and the automated information set.”

 

Our servers do not record or identify user names or email addresses unless the user logs in or otherwise provides this information to us, such as through a transaction or submitted content. Technical information is collected, used and stored as aggregated information (“collected information”) that can be used and shared for a variety of purposes, including improving the quality of our services; evaluating the effectiveness and popularity of certain services; tracking user movements and learning habits; Comply with our product licensing agreements; and improve user experience; as described in this Privacy Policy. We also use non-aggregated data as described in this policy. We may use and share technical information with third parties or aggregated information to display demographic and general user preferences. Our processes for collecting and using anonymous information and / or information are not subject to any of the restrictions contained in this Privacy Policy.

 

 

 

  1. Our use of cookies, web beacons, and automated information set

 

Like many sites and application providers, Epsilon uses server log files and automated data collection tools, such as cookies, tags, text, and web signals (collectively, “data collection tools”) when accessing and using our services. In some cases, we link the information collected by these means with the personal information of our customers. These data collection tools automatically track and collect some of the technical information your browser sends when you use our services such as IP addresses, browser types, browser language, referral and exit pages, URLs, platform type, number of clicks, domain names, landing pages, The pages viewed, the order of those pages, the amount of time spent on specific pages, the date and time of the activity using our services, and other similar information (collectively “technical information”). In some cases, we will associate this technical information with your ID number for our internal use. By using our services, you agree to our use of cookies, web signals and data collection tools.

 

 

 

We use cookies for a variety of reasons, including:

 

(I) analyzing the use of our services;

 

(2) provide a more private experience.

 

(3) allow you to more easily login to use our services;

 

(4) Help make your use of our services more efficient and valuable by providing you with a personalized experience and getting to know you when you return.

 

We may also use web platforms or other technologies for a variety of reasons such as:

 

(1) Let us know if a particular page was visited or whether an email was opened

 

(2) allow us to advertise more effectively by excluding existing users from our promotional messages or identifying the source of the new installation.

 

You can set your web browser to warn you of attempts to place cookies on your computer, limit the type of cookies you allow or reject cookies altogether; however, you may not be able to use some or all of the service features in the case Reject / disable cookies.

 

 

 

Epsilon uses the following types of cookies:

 

Preferences: We use cookies to remember information about your browser and how you prefer to use our service, to remember your preferred settings that affect the experience of how our services are presented to you or disposed of when accessed and / or used, such as your favorite language. Cookies make your experience of interacting with our services more functional and customized to suit your preferences.

 

Security: We use security cookies to enable you to sign in and access our “service” to protect your account from fraudulent sign-ins by others and help detect, fight, and protect the abuse or unauthorized use of your account.

 

Functional: We use functional cookies to try to use our services better, such as remembering the volume level on which you want to play your videos.

 

Session Status: We use session cookies to gather information about how you interact with our service, to help us improve our services, and to improve your browsing experience. We also use session cookies to remember your login details and to process your purchases from courses. These are very essential for service delivery. If these are disabled, different functions of our services will be broken.

 

  1. How we use the information we collect

 

Epsilon may use the information we collect through your use of the Services for a variety of purposes, primarily related to the provision and improvement of the quality of our services. For example, we may use the information we collect in the following ways:

 

 

 

Provide, manage and facilitate your use of the Services, including the display of customized content and / or targeted advertising.

 

Notify courses, new services, features, promotions, improvements, and updates, including service updates, terms of use, and privacy policy.

 

Marketing our products and / or services to you, including sending you offers, promotions, newsletters, email campaigns, and communications related to new, improved or existing products.

 

Solving Site Problems Dealing with or answering customer support questions and questions.

 

Process or fulfill your request (s) and / or request (s) for courses, services, information or features.

 

Enable user-to-user communication, interaction and interaction with inputs and notes to improve user experience.

 

Manage your account preferences, create your profile and registration information.

 

Monitoring the technical performance of services and the network.

 

Develop new and / or improved products, services or offers.

 

We offer you news and newsletters.

 

Create, review, analyze and share aggregated information.

 

Identify any actual, potential, or threatened misuse, unauthorized use or use of any of the Services, including but not limited to the search for any claims made by or on behalf of other users and / or services, Including information provided by third party sources.

 

Analyze trends and user movement.

 

Marketing, processing or executing promotions managed or sponsored by Epsilon.

 

Conflict Resolution.

 

Troubleshooting or problems with any of the services

 

Purchase tracking and usage information.

 

Communicate with you about your account.

 

We ask you to participate in questionnaires about our services.

 

Some ads you see on the site have been identified and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience providers. These third parties may collect information about you and your activities on the Internet, whether on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver ads that suit your interests. Please remember that we do not have access to, or control over, information that these third parties may collect. This Privacy Policy does not cover information practices of these third parties.

 

In our sole discretion, we decide whether this is necessary or required to ensure the safety and / or safety of our users, employees, third parties, members of the public and / or our services. We also use your personal information to link or merge user information with other personal information.

 

If you have provided your email address to Basil, we will use it in things like:

 

Respond to customer support queries

 

Keep you informed of session activity, including comments from mentors, and notifications about the status of the course;

 

 Update your new training courses and product updates, as well as reward programs, and

 

 In accordance with all the methods set forth in this Privacy Policy.

 

 

 

How do we keep your information secure?

 

Epsilon takes commercially reasonable security measures to protect against unauthorized access to, collection, storage or unauthorized alteration of sensitive data that you share. These security measures may include practices such as keeping your sensitive data on a secure server behind a firewall, transferring sensitive information (such as credit card number) entered into our services using SSL technology, internal reviews of our data set practices and platforms, As well as physical security measures to protect against unauthorized access to systems where we store your information. Unfortunately, no system can be guaranteed at 100%, and we can not guarantee that communications between you and Epsilon, or the services, or any information provided to us by the information we collect through the Services will be free from unauthorized access by third parties. Unauthorized access, use, failure of hardware or software, and other factors may compromise the security of user information at any time. Your password is an important element of our security system. As such, it is your responsibility to protect them. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately and contact privacy@epsilonen.com with any concerns.

 

 

 

Your choices regarding the use of your information

 

As discussed, you can always choose not to provide certain information to us but you may not be able to use certain features of the Services. If you do not wish to receive promotional communications from us, you can unsubscribe by:

 

(1) follow the unsubscribe instructions in the promotional message you receive; (2) manage your email preferences by logging in to your account at http://www.epsilonen.com, by clicking the Account Settings link at the bottom of the File button The definition located in the site header, and go to the Notifications tab.

 

Please note that despite your opt-out or email preferences, we will still send you administrative messages regarding the Services, including, for example, administrative confirmation, confirmation of the request, and important updates

 

How to access and update your information

 

You may access and update your collected information in the following ways:

 

 

 

Information we receive from a third party platform or wireless device:

 

To manage the information that epsilon receives about you from a third-party platform or from a wireless device, please follow the instructions provided by the third-party platform or your wireless device provider to update your information and change your privacy settings. Once epsilon receives your information from a third party platform or wireless device, this information is stored and used by epsilon in accordance with this Privacy Policy.

 

Information we receive directly from you:

 

You can update the information you provide directly to epsilon by logging in to your account and updating your account information.

 

The right to access your information:

 

You can also send any requests to access your personal data at privacy@epsilonen.com

 

Or writing to privacy / legal Epsilon, 2 Hussein Afifi Street – Nasr City – Cairo. Please wait for up to thirty (30) days for a refund.

 

Modifications to the Privacy Policy

 

Website policies and terms and conditions may sometimes be changed or updated to meet requirements and standards. Therefore, customers are encouraged to visit these sections frequently until changes to the website are updated. The amendments will be in effect on the date of publication.

 

Any notifications of changes posted on our site may be removed after 30 days. If you have not used the Services within 30 days, please refer to this Privacy Policy to determine the most recent change to this privacy policy since there may have been changes since your last visit.

 

If the Services continue to be used, after the date of any change, this access and / or use will be deemed to be in compliance with the Privacy Policy

f the use of the Services continues, after the date on which any change takes effect, such access and / or use shall be deemed to be in compliance with and compliance with the Privacy Agreement and its compliance with applicable changes. The revised Privacy Policy supersedes all previous privacy policies. For this reason, we encourage you to review this Privacy Policy at any time you use the Services, and to recommend printing a copy of your records. Upon our request, you agree to accept or sign an unlicensed version of this Privacy Policy and any other policies or agreements provided or made available through any third party system.

 

questions

 

Please feel free to contact us by sending an application to support@epsilonen.com with any questions, concerns or disagreements you might have regarding our privacy policy. Please put a “privacy policy” in the subject line so that your message can be forwarded to the correct person (s). You can also contact us by regular mail at Epsilon-2 Hussein Afifi St. – Nasr City – Cairo.